How to make a complaint

How to make a complaint

We’re really sorry you feel you need to complain to us. We want to provide you with the best possible experience and if we don't get things right we will do everything we can to resolve it.

We want to hear from you if you think our service has fallen below its usual standards.

Your views will help us to put things right and make future improvements.

Our simple procedure below explains how to make a complaint and how we will ensure it is dealt with promptly.

Have an enquiry?

If you have a question about your bill, water supply or sewerage, please contact us.

*Handling your complaint

If we fail to respond within 10 working days, you may be entitled to compensation under our customer guarantees.