How to make a complaint

How to make a complaint

We aim to provide you with a high standard of service.

However if you are disappointed with the service you have received we want to hear from you.

Your feedback will help us to make future improvements.

Our simple procedure set out below explains how to make a complaint and how we will ensure it is dealt with promptly.

Have an enquiry?

If you have a question about your bill, water supply or sewerage, please contact us.

Handling your complaint

We will reply to you within 10 working days* from the date we receive your complaint.

*if we fail to do this you will automatically receive £25 compensation under our customer guarantee scheme, the Wessex Water Promise