There are several reasons your water supply could be interrupted.

We might be carrying out planned works in your area. If so, we'll notify you by letter 48 hours in advance.

We might be carrying out emergency work on water mains in your area. To see if your incident is listed, enter your postcode on this map.

There might be an issue with your internal plumbing. If your cold water kitchen tap isn't affected, this is probably the cause. In which case you'll need to contact and pay for your own private plumber.

Before getting in touch, please check that:

• your internal and external stop taps are both fully open
• the issue is affecting your cold water kitchen tap
• your neighbours are also affected.

0345 600 4 600 (24 hours)

To report a public or private leak, call:

0345 600 4600 (24 hours) or use our online form to report it 

We offer a free leak repair service on private service pipes.

White or cloudy water can be caused by air trapped in the supply main. This can happen if the main has been opened to carry out essential maintenance. Your tap water may have white specs or look milky. This should clear within 24 hours. See our work in our area map to check whether we have been carrying out maintenance near you.

Turn off the water supply at the internal stop tap - normally located in your kitchen. Do not touch any wet electrical fittings. Contact a plumber as soon as possible - you can find a registered plumber at WaterSafe. 

Turn off the water supply at the internal stop tap - normally located in your kitchen. Then partly turn on any affected taps until the pipes have thawed - this will allow any water that has frozen to drain away. You can heat gently the section of pipe or tap that is frozen, either using a hot water bottle or wrapping it in warm towels. Read our advice on how to prepare for winter.

Please call us to report the incident immediately:  

0345 600 4 600  (24 hours)

We will attend as soon as possible to help you. In the meantime and wherever possible, avoid contact with sewage.  

Call us:  

0345 600 4 600  

We will try to find out who is responsible for the sewer. If it is our responsibility, we will attend and clear the blockage free of charge. If it is a private sewer, we may be able to help or you could use a private contractor. 

Call us as soon as possible:  

0345 600 4 600  

If the pollution is not sewage related, please call the Environment Agency.

To report it call:  

0345 600 4 600  

We will check our records and if it is our responsibility we will attend and arrange a repair or replacement.