Bogus callers

Bogus callers

If in doubt, keep them out!

If you think someone is not a real Wessex Water employee, contact the police immediately.  

Bogus callers often prey on elderly or vulnerable people by pretending they work for a water company to con their way into homes.  

All our staff carry photographic identification and we operate a password system where requested.  

It is very rare that one of our staff would need to enter your home – if they do need to enter they will always show their identity card first and will be happy to wait while you confirm their identity.  

Telephone fraud

Be aware! You could receive a bogus telephone call too.  

We have had reports that our customers have been rung up by people claiming to be from a debt agency and asking for an outstanding bill to be settled by credit card, even though the customer concerned has already paid their bill.  

If you receive a bogus call like this, call us on 0345 600 4 600 (Monday to Friday, 8am to 6pm) to check whether the call was genuine.