Help with water leaks

Spotted a leak? Find out who to contact depending on where the water is coming from.

Who to contact

Leaks in a public area

A leak in a public area, such as the road or pavement, will most likely be on our pipework.

We are responsible for repairing leaks on these pipes, so please report it to us.

Before you report it, check our work in your area map to see if it has already been reported.

Leaks outside your property

A leak outside your property but on your land will most likely be on your private supply pipe.

This pipe is your responsibility, but we will help with repairs where possible, so please report it to us.

Leaks inside your home

A leak inside your home will usually be on your internal pipework.

As you are responsible for the plumbing inside your property, you should contact a qualified plumber.

More help with leaks

How to check for leaks

If you think you have a leak at your property, carry out these simple tests to check if you have one and locate the affected pipe.

Toilet leaks

A leaking toilet is hard to spot and could cost you around £50 a month if you're on a meter – follow our advice for spotting a leaky loo.

Leakage allowance

If a leak has increased your bill, we usually offer an allowance once it has been repaired – find out if you are eligible.

How we fix leaks

Find out what we do after a leak gets reported, including our timescales and processes for fixing them.

Dealing with burst pipes

If a pipe has burst in your home, learn how to prevent or limit damage to your home.

Water pipe responsibility

If you experience an issue with a water supply pipe, such as a leak, it’s important you know who is responsible for fixing it.