Register or sign in to ebilling to view and pay your bill, and manage your water services account online.
What we are doing to protect customers while delivering services as normal plus information about registering for Priority Services.
Sign up to our new email newsletter
You're responsible for ensuring the design and materials used for the plumbing inside your home meets the national legal requirements*.
This applies to all plumbing fixtures, eg, pipes, taps, tanks, toilets and appliances, and also includes the service pipe from your house to the external stop tap.
Sometimes we can help with leaks on your service pipe - find out more about our free leak repair service.
There are certain water systems that you must tell us about before you begin installation work, eg, rainwater harvesting systems. Find out more about how to notify us and a list of other installations we must be told about.
You are responsible for the repair and maintenance of the plumbing system so it is worth checking your insurance policy to make sure you are covered adequately.
* Water Supply (Water Fittings) Regulations 1999.
Before carrying out plumbing work, check whether your plans meet the law.
Search for an approved plumber using the online directory from WaterSafe.
Learn about how our dedicated team is responsible for enforcing the regulations.
Find out how to solve taste and odour problems caused by internal plumbing.
Before you plan to install new or alter any existing plumbing, check whether you need to tell us first.
To avoid getting caught out by the cold this winter, follow our tips for your home.
Is your home one of the 500,000 in the UK which has a misconnection?
How to hire a portable standpipe to access a temporary supply from our network.
Get advice on what to do if you're planning an event that needs a water supply.
Connect With Us on Social Media