Sometimes tap water can appear white or milky which is usually the result of air bubbles suspended in the water.
You can confirm this by drawing a glass of water from the tap and allowing it to stand. If the water clears from the bottom to the top the discolouration is caused by tiny air bubbles. If it clears from the top downwards, it is likely there are chalky deposits in the water due to hardness.
During works on the mains, air can get into the system and dissolve under the pressure of the mains water. It escapes again when the water is returned to normal pressure when it is drawn from a tap.
Like brown water, white water can be caused by a burst or repaired main in your area. This usually clears within 24 to 48 hours.
If you are still experiencing problems after this time, call us on 0345 600 4 600 (Monday to Friday, 8am to 6pm).
If you wish to clear the aeration before drinking the water, try filling a clean jug with water from the cold water kitchen tap, cover it, and leave it in the fridge. This will allow the air to escape and for the water to return to its normal, clear state. Don’t use water that has been kept for more than 24 hours.