Not sure what help you are eligible for?
Use our eligibility checker to find out what tariffs you can apply for.
Eileen's story
Our help-to-pay schemes have helped more than 57,000 customers who are struggling to pay their bills or repay their debt.
Eileen is one of the thousands of customers we've helped - listen to her story to find out more about the support available.
Our vulnerability strategy
Read our vulnerability strategy, Every Customer Matters, which outlines our commitment to support those who need extra help.
Developed with customers, organisations, charities, and stakeholders, our strategy describes the work we have done in this area to date as well as our plans to widen support in the future.
No longer need support?
If you’re currently on one of our schemes and no longer require support, please get in touch.
What will happen if you do not pay
We will do our best to support you if you need help paying, but if you fail to pay we will take action to recover any money you owe us.
Debt recovery
Independent financial advice
You may need to get free independent advice before you apply to one of our schemes.
Debt and budget advice can help you boost your income, manage your money and deal with debt.