Core customer information

Our core customer information covers key aspects of our work. It includes information on the services we provide, how to make enquiries and explains our complaints procedure.

The following leaflets are updated regularly and are published by us in compliance with our licence.

• Wessex Water Promise
• Water - code of practice
• Sewerage - code of practice
• Your charges explained - Wessex Water | Wessex Water and Bristol Water customers
• Switch to a meter
• Priority Services
• Exercise of pipelaying powers on private land
• Operational enquiry and complaints
• Billing enquiry and complaints - Wessex Water | Wessex Water and Bristol Water customers
• Leakage help for household customers
• Debt recovery - Wessex Water | Bristol Water and Wessex Water customers
• Regulators and watchdogs
• Business losses arising from works in the highway
• Land entry principles