What if we don’t meet our promises?
Our promise to you leaflet outlines the length of time we'll take to respond to contacts and incidents and how much we'll pay if we fail to meet our promises.
We make some payments automatically but others you will need to claim for. See a full list of our promises, the compensation available and how we’ll pay you in our leaflet.
The information in the leaflet is a general guide to the guarantees we offer and does not attempt to set out in full all our legal obligations to you.