Need help paying your bill

Help paying your bill

During these testing times, many are worried about what the future holds for their finances. If you’re facing financial difficulty, either short-term or long-term, we are here for you.

We've helped more than 49,000 customers who were struggling to afford their bills or repay their debt.

You can view the full range of support available below and apply to any of our tariffs for free.

Pension credit discount

If you receive pension credit or the state pension is your only income we may be able to offer you a discount of around 20% on your bill.

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Call us

Talk to us about your bill and account. Call 0345 600 3 600 We're open Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm.

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Email us

Send us a question about your bill and account.