Send us a water meter reading

If we have estimated your bill, you can send us a water meter reading online.

Before you start

If you are moving home and need to send a final meter reading, please use our moving home form instead.

If you are a business or non-household customer and would like to submit a meter reading, please contact your retailer.

If you have received an estimated bill and would like to send us a reading, please complete the online form below.  

What you'll need

Your meter reading

If your meter has an analogue display, we will only need the black numbers.

If your meter has a digital display, we will only need the first line of numbers

For more information, see our guidance on finding and reading your water meter

Your meter serial number

You can find the serial number at the top or on the side of your meter’s case.

It can be up to 15 characters long and made up of a combination of letters, numbers, hyphens and slashes.

Your customer number

You can find your customer number in the top right-hand corner of the first section of your bill.

If you cannot find it, see our guidance on understanding your bill.