Send us a water meter reading
If we have estimated your bill, you can send us a water meter reading online.
Before you start
If you are moving home and need to send a final meter reading, please use our moving home form instead.
If you are a business or non-household customer and would like to submit a meter reading, please contact your retailer.
If you have received an estimated bill and would like to send us a reading, please complete the online form below.
What you'll need
Your meter reading - we will only need the black numbers on your meter. See our guidance on finding and reading your water meter if you need help.
Your meter serial number – you can find this at the top of your meter’s case. It can be up to 15 characters long and made up of a combination of letters, numbers, hyphens and slashes.
Your customer number - you can find this number in the top right-hand corner of the first section of your bill. See our guidance on understanding your bill if you cannot find it.
Send us a water meter reading
You can send us a meter reading using our online form.