Send us a water meter reading
If we have estimated your bill, you can send us a water meter reading online.
Before you start
If you are moving home and need to send a final meter reading, please use our moving home form instead.
If you are a business or non-household customer and would like to submit a meter reading, please contact your retailer.
If you have received an estimated bill and would like to send us a reading, please complete the online form below.
What you'll need
Your meter reading - we will only need the black numbers on your meter. See our guidance on finding and reading your water meter if you need help.
Your meter serial number – you can find this number at the top of your meter's case and in the third section of your bill. It will start with two numbers, followed by one letter, and then six more numbers.
Your customer number - you can find this number in the top right-hand corner of the first section of your bill. See our guidance on understanding your bill if you cannot find it.
Send us a water meter reading
You can send us a meter reading using our online form.