Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
Answer the questions below to find out which tariffs' you may be eligible for.
You may be eligible for the following:
You can pay less than you need towards your water bill for an agreed period of time and catch up on payments later.
To talk to us about moving to a flexible payment plan
Call: 0345 600 3 600
(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)
If you have had a change in circumstance, a payment break can help.
We can cap your water bill if you are on a water meter, use a lot of water for reasons you can't control and receive certain income-related benefits.
Find out more and how to apply for WaterSure Plus
If you're a pensioner, you could be entitled to a discount on your water and/or sewerage bill.
Find out more and how to apply for our discount for low income Pensioners
If you are behind on your water bill and receive benefits we can take payments directly from your benefits under Water Direct.
Find out more and how to apply for Water Direct
Apply for Assist to receive a reduced bill based on your ability to pay
Find out more and how to apply for Assist
Apply for Restart if you are in debt and need setup a repayment plan
Find out more and how to apply for Restart
Sorry, you are not eligible for any of help paying schemes
To talk to us about other ways we can help
You may be able to to get free independent advice.
It's free to switch to a meter and on average customers save £100 per year.
Find out more and how to apply for a water meter
