Contact us

Tell us why you are getting in touch, and we will provide you with the information you need and the contact details of the relevant team.

Your bill or account

Online

You can find the information or advice you are looking for on our most popular webpages related to your bill or account:

Moving home | Your bill | Charges | Online account | Pay your bill | Problems paying | Priority Services | Surface water drainage | Send a meter reading | Apply for a water meter | Tell us about a bereavement

You may also find an answer to you your question in our frequently asked questions (FAQ) Hub - it contains lots of helpful information and is the quickest way to find an answer.


Call

0345 600 3 600


Our contact number hours are:


  • Monday to Friday – 8am to 6pm
  • Saturday – 9am to 1pm
  • Sunday – closed
  • Bank holidays – closed

We may record telephone calls to our contact centres for quality, security and training purposes.

Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.


British Sign Language (BSL) and text calling

Use our video call service: Sign Live is a free service that will connect you to a qualified online BSL interpreter.


Use our text relay service: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.


Email

You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.


Make an enquiry


Moving home

Our online form is the easiest way to tell us you are moving.


Let us know you are moving

New customers

If you are new to us, welcome to Wessex Water! Find out how to set up an account and what to do next.

Water supply issue

Online

You can find the information or advice you are looking for on our most popular webpages related to water supply issues:

Emergencies | Water quality | Leakage | Water meters | Save water | Plumbing


You may also find an answer to your question in our frequently asked questions (FAQ) Hub - it contains lots of helpful information and is the quickest way to find an answer.


If you can’t find the answer you’re looking for, you can also report a problem.


Chat

If you didn’t find the answer in our FAQ Hub, you can chat to one of our team who will help.


Live chat is available from Monday to Friday, 8am to 6pm (excluding bank holidays).



Call

0345 600 4 600


Our contact number hours are:


  • Monday to Friday – 8am to 6pm
  • Saturday – closed
  • Sunday – closed
  • Bank holidays – closed

For emergencies, such as leaks and water outages, you can contact us 24/7 on this number.


We may record telephone calls to our contact centres for quality, security and training purposes.

Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.


British Sign Language (BSL) and text calling

Use our video call service: Sign Live is a free service that will connect you to a qualified online BSL interpreter.


Use our text relay service: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.


Email

You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.


Make an enquiry


Sewerage issue

Online

You can find the information or advice you are looking for on our most popular webpages related to sewerage issues:


Emergencies | Blocked sewer | Sewer flooding | Find a plumber


You may also find an answer to your question in our frequently asked questions (FAQ) Hub - it contains lots of helpful information and is the quickest way to find an answer.


If you can’t find the answer you’re looking for, you can also report a problem.


Chat

If you didn’t find the answer in our FAQ Hub, you can chat to one of our team who will help.


Live chat is available from Monday to Friday, 8am to 6pm (excluding bank holidays).



Call

0345 600 4 600


Our contact number hours are:


  • Monday to Friday – 8am to 6pm
  • Saturday – closed
  • Sunday – closed
  • Bank holidays – closed

For emergencies, such as leaks and water outages, you can contact us 24/7 on this number.


We may record telephone calls to our contact centres for quality, security and training purposes.

Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.


British Sign Language (BSL) and text calling

Use our video call service: Sign Live is a free service that will connect you to a qualified online BSL interpreter.


Use our text relay service: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.


Email

You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.


Make an enquiry


Developer services

Build over or near a public sewer

sewer.buildover@wessexwater.co.uk

01225 526333

New sewerage connection

sewer.connection@wessexwater.co.uk

01225 526333

New water supply connection

water.connection@wessexwater.co.uk

01225 526222

New water mains connection for development sites

section.41@wessexwater.co.uk

01225 526285

Self-lay

self.lay@wessexwater.co.uk

01225 526273

Mapping enquiries

asset.enquiries@wessexwater.co.uk

01225 526422

Planning liaison / Capacity enquiries

planning.liaison@wessexwater.co.uk

01225 526288

Sewer adoptions, diversions and requisitions

First time sewerage

Please have an initial discussion with our regional engineers.

Development North

development.north@wessexwater.co.uk

01225 522682

Wessex Water, Kennet Way, Trowbridge, Wiltshire, BA14 8RN

Development West

development.west@wessexwater.co.uk

01823 225225

Wessex Water, Riverside, Chilton Trinity, Bridgwater, TA6 3JS

Development South

development.south@wessexwater.co.uk

01202 643461

Wessex Water, Poole STW, Cabot Lane, Poole, BH17 7BX


Please only contact us at the following times, except for emergencies.

  • Monday to Thursday - 8.30am to 4.30pm
  • Friday - 8.30am to 4pm


Emergencies

If you strike a sewer/supply asset then please call us - 24 hours


0345 600 4 600

Scientific services

Opening hours

Our laboratory is open:

  • Monday to Friday - 8.30am to 6.30pm
  • Weekends and bank holidays - 8.30am to 4.30pm

We are open every day for the delivery of drinking water samples and from Monday to Friday for wastewater/effluent samples.

If samples are likely to be delivered on weekends or later than one hour before our closing times, please contact us so the necessary arrangements can be made to receive and process your samples appropriately.

Contact us

Email or call the Customer Liaison Administrator on 01225 526725 (Monday to Friday, 9am to 4.45pm; you will reach the voicemail outside these hours).

Please note that this number is for the scientific centre only.

You can also write to the Customer Liaison Administrator, Wessex Water Scientific Centre, Mead Lane, Saltford, Bristol BS31 3ER

Find out more about how we can help through our sampling service.

Businesses and retailers

Businesses

Billing and general enquiries

Please contact your retailer if you have a billing or general query.


Emergencies

In the event of an emergency, please call us on 0345 600 4 600

Before calling us, please read our guidance for emergencies



Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. To protect you and your staff, calls may be recorded.



Retailers

Billing or compensation enquiries

Telephone: 01225 528234

Email:

wholesalefinance@wessexwater.co.uk


Write to: Wholesale Finance, Wessex Water, Claverton Down, Bath BA2 7WW

Operational enquiries

Telephone: 0330 123 1122 (Monday to Friday, 7.30am to 6pm)

Email:

wholesaleservicedesk@wessexwater.co.uk

Write to: Wholesale Service Desk, Wessex Water, Claverton Down, Bath BA2 7WW


Complaints


We’re sorry that you want to make a complaint.


Our simple complaints procedure explains how to make a complaint and how we will ensure it is dealt with promptly.

Operations centre


If you plan on visiting our operations centre, see our guidance on how to find us.

Website issues


If you find something not working on our website, please let us know.


Make an enquiry


Protecting your data


To find out how we use you personal data see our privacy policy.

How to provide feedback
How to contact careers

Careers


Contact careers

If you have a question about one of our vacancies or would like to find out more about our career opportunities, please get in touch.


Contact us

Need additional support?

If you require additional support from us due to age, ill health, disability, mental health or even a temporary change in your personal situation you can sign up for Priority Services.

Register for Priority Services
Employee talking to a customer a their front door

Customer Conduct Policy

If you feel we have not met our high standards, you have every right to voice your frustrations, provide constructive criticism and, if necessary, make an official complaint.

However, there are occasions when our people face difficult, abusive, threatening and even violent behaviour, which is unhelpful and unacceptable.

This policy outlines how we recognise and define unacceptable behaviour towards our people and the actions we will take in these instances.

Read our policy
The Institute of Customer Service – Service with Respect logo