Our charges

Our charges are set annually according to price limits agreed with Ofwat, the industry regulator, every five years.


Charges for 2024-25

Our charges increased as of 1 April 2024.

Inflation remains high and we are investing more than ever in our services. This means a combined water and sewerage bill for a two-person household with a water meter, may have increased by around £5 per month. A typical household bill for those not on a meter may have increased by around £8 per month.

Price rises are always unwelcome so we can help with your water bill if you are struggling to pay. Find out more about the bill increase and what this could mean for you.

In addition, we offer advice on how to save water and money. If you’re not on a meter, find out how much you could save by using our estimated water bill calculator.

Some customers in our region who receive water or sewerage services from other providers may see different bill increases.

Metered charges 2024

Charges based on the water you use.

Water supply

Charge

Standing charge

£28

per year

Volumetric charge

£2.5802

per cubic metre

Wastewater

Charge

Standing charge - full

£65

per year

Standing charge - reduced

Where no part of the property is connected for rainwater drainage

£39

per year

Volumetric charge

per cubic metre

£2.1392

per cubic metre

WaterSure

Charge

Water supply

£250

per year

Waste water

£242

per year

Unmetered charges 2024

Charges based on your property's rateable value

Water supply

Charge

Standing charge

£8

per year

Poundage charge

£2.4906

per £ of rateable value of the property

Garden sprinklers and similar devices

We require sprinkler users to be metered where possible

£138

per year

Wastewater

Charge

Standing charge

£8

per year

Poundage charge - full

£2.0803

per £ of rateable value of the property

Poundage charge - reduced

Where no part of the property is connected for rainwater drainage

£1.9225

per £ of rateable value of the property

Thames Water area - full

£2.1109

per £ of rateable value of the property

Thames Water area - reduced

Where no part of the property is connected for rainwater drainage

£1.9531

per £ of rateable value of the property

Metered charges 2023

Charges based on your property's rateable value

Water supply

Charge

Standing charge

£27

per year

Volumetric charge

£2.2667

per cubic metre

Wastewater

Charge

Standing charge - full

£63

per year

Standing charge - reduced

Where no part of the property is connected for rainwater drainage

£38

per year

Volumetric charge

per cubic metre

£1.8301

per cubic metre

WaterSure

Charge

Water supply

£233

per year

Waste water

£225

per year

Unmetered charges 2023

Charges based on your property's rateable value

Water supply

Charge

Standing charge

£8

per year

Poundage charge

£2.1937

per £ of rateable value of the property

Garden sprinklers and similar devices

We require sprinkler users to be metered where possible

£132

per year

Wastewater

Charge

Standing charge

£8

per year

Poundage charge - full

£1.7911

per £ of rateable value of the property

Poundage charge - reduced

Where no part of the property is connected for rainwater drainage

£1.6414

per £ of rateable value of the property

Thames Water area

£1.8376

per £ of rateable value of the property

Who provides your services?

Some customers in our region receive water and sewerage services from two different companies.

Check who provides your services by using our postcode checker.