Our charges

Our charges are set annually according to price limits agreed with Ofwat, the industry regulator, every five years.


Charges for 2024-25

To help you plan ahead, our charges are increasing from 1 April 2024. Inflation remains high and we are investing more than ever in our services. This means a combined water and sewerage bill for a two-person household with a water meter, may increase by around £5 per month. A typical household bill for those not on a meter may increase by around £8 per month. Price rises are always unwelcome so we can help with your water bill if you are struggling to pay. Find out more about the bill increase and what this could mean for you.

In addition, we offer advice on how to save water and money. If you’re not on a meter, find out how much you could save by using our estimated water bill calculator.

Some customers in our region who receive water or sewerage services from other providers may see different bill increases.

Our prices from 1 April 2024

Metered charges

Water supply

Meter size

Standing charge per annum

Volumetric charge per cubic metre

Less than 25mm

£28

£2.5802

Sewerage charges

Full standing charge per annum

Abated standing charge* per annum

Volumetric charge per cubic metre

£65

£39

£2.1392

WaterSure

Water supply

Wastewater

Charge per annum

£250

£242

Unmetered charges

Water supply

Wastewater

Standing charge per annum

£8

£8

Poundage charge per £ of rateable value (RV) of the property

-

-

Full

£2.4906

£2.0803

Abated

The abated standing charge is payable where no part of the property is connected for surface water drainage.

-

£1.9225

Thames Water area

No standing charge will be made in the Thames Water area.

-

£2.1109

Garden sprinklers and similar unattended devices per annum

We require sprinkler users to be metered where possible.

£138

-

Our prices from 1 April 2023

Metered charges

Water supply

Meter size

Standing charge per annum

Volumetric charge per cubic metre

Less than 25mm

£27

£2.2667

Sewerage charges

Full standing charge per annum

Abated standing charge* per annum

Volumetric charge per cubic metre

£63

£38

£1.8301

WaterSure Plus

Water supply

Wastewater

Charge per annum

£233

£225

Unmetered charges

Water supply

Wastewater

Standing charge per annum

£8

£8

Poundage charge per £ of rateable value (RV) of the property

-

-

Full

£2.1937

£1.7911

Abated

The abated standing charge is payable where no part of the property is connected for surface water drainage.

-

£1.6414

Thames Water area

No standing charge will be made in the Thames Water area.

-

£1.8376

Garden sprinklers and similar unattended devices per annum

We require sprinkler users to be metered where possible.

£132

-

Who provides your services?

Some customers in our region receive water and sewerage services from two different companies.

Check who provides your services by using our postcode checker.