Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
The taste and appearance of tap water varies depending on where you live in our region.
Use our postcode checker to find out about the water quality and hardness in your area.
Find out why you may have discoloured water and what you need to do to fix it.
See our advice on how to get rid of limescale and learn more about hard water.
Discover what you should do if you’re concerned about the taste or smell of you water.
Watch our videos to learn more about the causes and fixes for limescale, tastes, odours and discolouration.
Learn how to remove limescale from appliances.
Find out more about what hard water is.
Learn about the causes of bad smells and tastes in your water.
Learn about the causes of discoloured water and what you should do.
Discover what PFAs (per-and poly fluoroalkyl substances) are, their uses and how they are monitored.
While there are no lead water mains in use within our region, lead pipework is still used in some areas.
How we test your water
If you have ever wondered what tests are carried out to make sure your water is safe, here is an A to Z of the substances we check.