Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
Find out how to send us a reading online or what to do if you want to switch to a meter.
We normally read your meter every six months but if you want to send us a meter reading you can do this online.
Find and read your meter by following these simple steps.
Once you have found and read your meter, you can send us a reading using our online form.
It's free to switch to a meter and on average customers save £100 per year.
If we supply your water, you can apply for a meter online.
If you don't save money, you can switch back to unmetered charges.
Find out how much you could save on a meter using our easy-to-use calculator.
Follow our advice to save water, and find out how using less can reduce your bill and benefit the environment.
Our Money Back Guarantee
Switching to a water meter is risk free with our Money Back Guarantee.
Metering terms and conditions
If you switch to a meter, our terms and conditions apply.