New customer
If you're new to the Wessex Water region, you will need to set up an account.
Before you start, check you have the following:
- the date you moved in
- your new address
- an initial meter reading if your new home is metered.
See our advice on how to find and read your meter. If you can't read your meter, contact us and we will arrange for someone to do it for you.
Let us know you are moving to our region
Our online form is the easiest way to set up your account, but you can also set it up by calling us.
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Cold weather advice
Prepare your home for winter to prevent frozen pipes
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Check your water quality
Find out the water hardness in your area
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Save water and money
Follow our water-saving tips to use less water and energy
Check your stop tap
Find and locate your stop tap to check that it is working correctly.