Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
If you need help paying your bills, whether in the short-term during the cost of living crisis or longer term, we are here for you.
Our help-to-pay schemes have helped more than 57,000 customers who are struggling to pay their bills or repay their debt.
Eileen is one of the thousands of customers we've helped - listen to her story to find out more about the support available.
Not sure what you are eligible for?
Use our eligibility checker to find out what tariffs you can apply for.
Reduced bill - Assist
Apply for Assist to receive a reduced bill based on your ability to pay.
Bill cap scheme - WaterSure
We can cap your water bill if you are on a water meter, use a lot of water for reasons you can't control and receive certain income-related benefits.
Debt support scheme - Restart
Apply for Restart if you have significant water debt you can't repay.
Flexible payment plan
If you are having short-term problems paying, we can offer you a flexible payment plan.
Water Direct - using benefits payments
If you are behind on your water bill and receive benefits, we can take payments directly from your benefits.
If you are dealing with a change in circumstances or need a little more time to pay, a payment break can help you get back on track.
Discount for low-income pensioners
If you're a pensioner, you could be entitled to a discount on your water and/or sewerage bill.
No longer need support?
If you’re currently on one of our schemes and no longer require support, please get in touch.
You may need to get free independent advice before you apply to one of our schemes.
Debt and budget advice can help you boost your income, manage your money and deal with debt.
Debt recovery information - Wessex Water
Debt recovery information - Bristol Water and Wessex Water
Pay by Direct Debit
Spread your bill over monthly payments and choose a payment date that suits you.
Switch to a water meter
You can apply for a water meter online if we supply you with water.
Save with GetWaterFit
Find out how much water you use and start making savings with GetWaterFit.