The first stage is to contact us – the easiest way is to call us and speak to one of our friendly team.
If you have a complaint about your bill, call 0345 600 3 600
If you have a complaint about your water supply or sewerage service, call 0345 600 4 600
You can also contact us online via live chat or by making an enquiry.
Alternatively, you can write to us.
If you have a complaint about your bill, send it to Wessex Water, 1 Clevedon Walk, Nailsea, Bristol, BS48 1WA
If you have a complaint about your water supply or sewerage service, send it to Wessex Water, Operations Centre, Claverton Down, Bath, BA2 7WW
If we’re unable to deal with your complaint when you first contact us or we need to do further investigation, we aim to reply to you within five working days from the date we receive your complaint.
If we fail to respond within 10 working days, you will receive compensation under our customer guarantees.
We aim to resolve your complaint at this stage but if you are not happy you can take it to stage two.