Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
If you are experiencing an issue with our services or require additional support, the information below may help.
Get the latest information about reported incidents and work taking place near you.
Discover more about the quality of your water supply, how to save water, what to do if you discover a leak and which pipes are your responsibility.
Find out which pipes you are responsible for, how to keep your drains blockage free and what to do if you experience a flood.
If you need additional help due to age, disability or during the cost of living crisis, find out how we can give you extra support.
If you are planning to make improvements to your home, check what you need to do when building an extension, altering a bathroom or installing a new washing machine.
Find and read your meter
Follow these simple steps to locate and read your water meter.
Help to pay your bill
Paying your bill should be hassle free, which is why we offer several payment options to suit every customer’s needs.
Got a question about our services?
You'll find answers to hundreds of frequently asked questions in our FAQ hub.