Help and advice

If you are experiencing an issue with our services or require additional support, the information below may help.

What's going on in your area?

Get the latest information about reported incidents and work taking place near you.

Information for customers affected by an incident

If your water supply has been interrupted by an unplanned issue, find out what you can expect from us.

Speak to us in person

If you have a question about our services or your bill, you can speak to us in person at one of our free Community Drop-In sessions.

Your water

Discover more about the quality of your water supply, how to save water, what to do if you discover a leak and which pipes are your responsibility.

Customer filling up a glass from a kitchen tap

Wastewater

Find out which pipes you are responsible for, how to keep your drains blockage free and what to do if you experience a flood.

Customer pressing a toilet flush

Additional support

If you need additional help due to age, disability or during the cost of living crisis, find out how we can give you extra support.

Hands moving over braille

Home improvements

If you are planning to make improvements to your home, check what you need to do when building an extension, altering a bathroom or installing a new washing machine.

House extension during works