Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
Find out which pipes you are responsible for, how to keep your drains blockage free and what to do if you experience a flood.
How can we help today?
Learn how to identify a blockage and unblock your drain safely.
Discover what you should do and how we can help if your home has been flooded by sewage.
If you spot the signs of a pollution in a river or stream, let us know right away.
Using our map you can check bathing waters and other popular swimming locations for recent storm overflow discharges.
Get the latest information about reported incidents and work taking place near you.
Misconnections can cause pollutions. Learn how spot one.
Find out if you’re entitled to an allowance.
Plan on making changes to your plumbing? Follow our advice.
Check what pipework you are responsible for.
How to avoid blockages
Discover how to protect your home, the environment and our sewer network from blockages.
Find a plumber
If you are looking for an approved plumber WaterSafe can help.
Claiming to cover the costs
If your home or its contents has been damaged by a sewage flooding incident, you should contact your insurance company.