A member of staff will rarely need to enter your home, and we will usually call before sending someone to visit you.
But if you do receive a visit from someone who claims to work for us, you can check by:
- asking to see their identity card - all our staff carry photographic identification
- looking through a peephole or window to see if they are wearing a company uniform and arrived in a company vehicle
- calling us on 0345 600 4 600 to confirm their identity – our members of staff will always be happy to wait outside.