Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
Discover more about the quality of your water, how to save it, what to do if you discover a leak and which pipes are your responsibility.
Have no water?
Discover why your water supply could be interrupted and how to find and fix the issue.
Think you have a leak?
Learn how to find and report a leaking pipe to ensure you aren’t wasting water and money.
Have a frozen pipe?
If you have a frozen pipe, find out how to thaw it and prevent a burst.
Check the water quality and hardness in your area, and learn about taste, odour and discolouration.
Get the latest information about reported incidents and work taking place near you.
Follow our advice to save water, and find out how using less can reduce your bill and benefit the environment.
Pipework responsibility - water
If you experience an issue with your water supply, it’s important you know who is responsible for what pipes.
How to prepare your home for winter
Get your home ready for cold weather to prevent frozen and burst pipes