We normally read your meter every six months, but if we send you an estimated bill you can send us an actual meter reading to ensure your bill is accurate.
Finding your meter
If you have a meter, you will most likely find it near your property's boundary. Most meters are fitted outside your home either in the front garden or pavement. They are usually found in an underground chamber and covered with a lid marked ‘water’.
If you don't find it outside, it may be inside your home - either under the sink or near your stop tap. If you live in a flat or apartment, you might find your meter and stop tap in a cabinet inside the building. Your meter should have your flat number marked on it.
If you can’t access your meter, contact us and we may be able to move it at no cost to you.