Finding and reading your water meter
Learn how to find and read your water meter and what to do if you cannot access it.
How to find your water meter
You will most likely find your meter near your property's boundary – most meters are fitted near the front garden or pavement. They can usually be found in an underground chamber with a lid marked ‘water’.
If you don't find it outside, it may be inside your home. Indoor meters are typically found near the stop tap, which is usually under the kitchen sink, in your bathroom or near your boiler.
In flats and apartments, water meters can generally be found in the building’s communal cupboards or garages. However, they can sometimes be found inside each individual flat or apartment.
How to read your water meter
If you can’t access your water meter
If you cannot access your meter for whatever reason, please contact us for help.
If it is not accessible, we may also be able to move it at no cost to you.
Send us a water meter reading
If you would like to send us a meter reading because we have estimated your bill, you can do this online.
Understanding your reading
Your water meter records how much water you use. We calculate your bill based on how much you have used since your last reading.
Your water meter will show your water usage in cubic metres (m3). There are 1,000 litres of water in a cubic metre.
The black digits on your meter are cubic metres and the red digits are litres.