Our household charges

Our charges

Our charges are set annually according to price limits we agree with Ofwat, the industry regulator, every five years. Find out more about how our charges are set.

Our average bill is increasing by around 4.5% from 1st April 2022 and we appreciate that this might be a challenge to some of our customers in light of the cost of living crisis.  Whilst all of our charges are increasing by less than 5%, we are aware that some customers in our region who receive water or wastewater services from other providers may be seeing bill increases of greater than 5%.

If you are struggling to pay your bill we offer support on how to save water, a suite of options relating to affordability and our estimated bill calculator tool.

Check your supplier

Depending on where you live in our area, you might receive only water, only wastewater or both services from us. You can check who your supplier is by checking your bill or by entering your postcode below (no spaces).

Our prices from 1 April 2022

Metered charges

Water supply

Meter size Standing charge per annum Volumetric charge per cubic metre
less than 25mm £25 £2.0474

Wastewater

 Full standing charge per annum Abated standing charge* per annum Volumetric charge per cubic metre
 £58 £35 £1.7385

WaterSure Plus


Water supply  Wastewater 
Charge per annum £215 £216 

Unmetered charges

  Water supply  Wastewater 
Standing charge per annum  £7  £7 
Poundage charge per £ of rateable value (RV) of the property     
Full £1.9212 £1.6515
Abated*  £1.5142
Thames Water area** £1.6974
Garden sprinklers and similar unattended devices per annum***  £121
Surface water and highway drainage only charge per annum  £49 
     

* the abated standing charge is payable where no part of the property is connected for surface water drainage.

** no standing charge will be made in the Thames Water area.

*** we require sprinkler users to be metered where possible.

Our prices from 1 April 2021

Metered charges

Water supply

Meter size Standing charge per annum Volumetric charge per cubic metre
less than 25mm £24 £1.9735

Wastewater

 Full standing charge per annum Abated standing charge* per annum Volumetric charge per cubic metre
 £56 £35 £1.6568

WaterSure Plus


Water supply  Wastewater 
Charge per annum £206 £207 

Unmetered charges

  Water supply  Wastewater 
Standing charge per annum  £7  £7 
Poundage charge per £ of rateable value (RV) of the property     
Full £1.8344 £1.5729
Abated*  £1.4476
Thames Water area** £1.6320
Garden sprinklers and similar unattended devices per annum***  £116
Surface water and highway drainage only charge per annum  £47 
     

* the abated standing charge is payable where no part of the property is connected for surface water drainage.

** no standing charge will be made in the Thames Water area.

*** we require sprinkler users to be metered where possible.