Priority Services

We want to give all our customers the best service at all times. We know that everyone's needs are different and our free Priority Services register is designed to help.

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If you require additional support from us due to age, ill health, disability, mental health or even a temporary change in your personal situation you can sign up to our priority services. You can also pick which services you'd like to receive.

The service supports customers who may have additional needs and may need extra help especially during a supply interruption or sewerage emergency.

Sign up for Priority Services

If you or someone you know would benefit from Priority Services, they can sign up using our online form. 

Sign up to the Priority Services Register.

Need to update or remove yourself from the Priority Services Register

You can also use the form to update details if already registered or remove yourself if you no longer need additional support.

Update your Priority Services Register details.

How we support Priority Services members

Our Priority Services promise

We always want to give high standards of service and we set these out in our Promise. If we fail to meet these standards you can claim automatic compensation.

Electricity distributors

If you're medically dependent on electricity, elderly or disabled and potentially vulnerable in a power cut, or you have specific communication needs, you may want to sign up to your electricity distributor's Priority Services register. Find your electricity distributor and sign up to their Priority Services register.

Protect your home with a free fire safety visit

We’ve partnered with your local Fire and Rescue service to let our priority services customers know about their free Safe & Well / Home Fire Safety visits. You may request a visit via your local fire service’s website, or by calling.