Customer magazine

Our customer magazine contains news and information about how we are investing across the region and improving service as well as general interest stories.

We hope you find the information in each magazine interesting and informative - our licence and regulation requires us to provide you with this information.

Having tried various ways to communicate with our customers, the magazine has proved to be the most successful method with positive feedback from a considerable proportion of customers.

By including advertising we are able to minimise the cost of producing each issue to around 14p per customer.

Wessex Water autumn - winter magazine

In this edition, you can read our business plan for 2025-30. We have listened closely to our customers to make sure the plan invests in areas that you care about. 

We also take a look at projects worth tens of millions of pounds that have started across our region to prevent diluted, but untreated, wastewater discharging back into our seas and rivers.