Water refill points

We’re helping to reduce the use of single-use plastic bottles by installing water refill points in towns and cities across the region.

About our refill project

Around 7.7 billion plastic water bottles are used in the UK each year, which results in a significant amount of plastic waste. This waste can end up in rivers and the sea, harming both the environment and wildlife.

By installing refill points throughout the area we serve, we aim to reduce the use of single-use plastic bottles and lessen the impact they have on the planet, while also keeping people hydrated when out and about.

Find your nearest refill point

We have installed new refill points across the south west to help reduce the use of plastic.

Discover where our refill points are located using our interactive map and try them out for yourself.

Family filling up a water bottle at a Wessex Water refill point

Want to install a water refill point?

To install a refill point, you will need to ensure water quality is protected and a safe supply is provided to all consumers. 

Find out what steps you will need to follow to ensure a water refill point is installed safely. 

How to use our refill points safely

All our refill points are cleaned and maintained regularly to ensure high standards of water quality and hygiene.

To use our refill points safely we recommend that you:

  • wash your hands before and after using the unit
  • keep a safe distance from the person in front of you if you’re queuing
  • don’t touch the refill point’s nozzle with the top of your bottle
  • minimise contact with the refill point by only touching the refill button.

Problems with a refill point

If you are unable to use a refill point or spot an issue please call 0345 600 4 600 and quote the ID number on the point.

Water refill point, report an issue information