Understand and pay your bill

Find out how you're charged for water and how to pay your latest bill

What are your charges?

The charges you pay are set according to price limits that we agree with the industry regulator Ofwat every five years. 

Moving into the area?

If you are new to us, welcome to Wessex Water! Find out how to set up an account and what to do next.

Are you a landlord?

If you're a landlord you can tell us about any changes to your tenants by registering for Landlord Tap, a free and secure web portal.

Got a question about your bill?

You'll find answers to hundreds of frequently asked questions in our FAQ hub.

Visit the FAQ Hub
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96% of you rate our service as 'very good' or 'good'

Our aim is to provide you with the highest levels of customer service and we want to give you the best possible experience when you deal with us.