Other types of flooding and who to contact
River flooding: If you are concerned about rising water levels in a nearby river, contact the Environment Agency or call their Floodline on 0345 988 1188.
Roads and highways: If the flooding is coming from a highway drain, you will need to contact National Highways. If the flooding is coming from a drain on a smaller road, you should contact your local council.
How we can help
Under our Promise we aim to respond to all sewage flooding incidents within:
- two hours of a first report if internal flooding
- four hours of a first report of external flooding.
We will also provide a clean-up service where possible – within 12 hours where your property is flooding internally and within 24 hours externally – this is a free of charge service.
Find out more about how we can help after a flood.