We understand that some customers are unsure whether a meter will save them money, so we offer a Money Back Guarantee. This is our promise that if you don't save money after two years with a meter, you can revert back as if you had never switched and we will credit your account with any overpayments.
You can switch back at any time during the first two years with the cut-off date being 30 days following the bill at the end of your second year. To qualify for the Money Back Guarantee you must keep your meter for the full two years and then ask to revert.
This option won't be available after you've been billed for two years on metered charges. If you do go back to unmetered charging, you'll have to pay for water and sewerage services used up to that date. We won't normally remove the meter.
If you choose to go back on a meter for a second time at the same address you will not be covered by our Money Back Guarantee and you will not be able to switch back to unmetered charges.