Our main costs are power, chemicals, materials and staffing. Several of these costs have risen by more than inflation. Wessex Water does not qualify for the government’s business support for energy bills.
We recognise with household costs rising, the timing of water bill increases is not ideal.
Where we fail to meet our commitments to the services we offer, we return money to customers through lower bills. Similarly, where we’ve exceeded these commitments, we are rewarded by collecting money through bills.
Our performance in 2021-22 was industry leading and as a result we were due to be rewarded. Typically, this reward would be collected in 2023-24. To help customers during the immediate cost-of-living crisis, we agreed with Ofwat to collect the reward in 2024-25 instead, meaning bills went up by less than would otherwise have been the case in 2023-24. Learn more about how our charges are set.